Start a conversation

Customer Experience KPI's

In this section, you can find articles about the main customer experience KPI's.

  • NPS (Net Promoter Score)

    NPS (Net Promoter Score) is a standardized measurement system that is used to measure customer loyalty and customer satisfaction. NPS can be measured by asking customers:     How likely are you to rec...

  • CES (Customer Effort Score)

    CES (Customer Effort Score) is a KPI that measures customer's experience with a product or a service. The CES score is about how much effort was required  to use the specific product or service. CES s...

  • CSAT (Customer Satisfaction Score)

    CSAT (Customer Satisfaction Score) is a tool that measures customer satisfaction from the recent interaction. Typically it can be a service or a product a customer has bought. CSAT survey question cou...