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Touchpoints types explained

Information on all the different types of touchpoints that you use for sending out your survey (web widget, terminal, link, SMS etc).

  • SMS Campaign

    You can send your surveys to a list of customer phone numbers. The survey will send via SMS text message with a link to your survey. Recipients can click on the link and complete the survey without si...

  • Email campaign

    With email campaigns you can easily send your survey to a list of email contacts.  You can import a CSV or Excel list of emails and send a survey to their inbox immediately. The sender name, reply-to ...

  • Feedbackly terminal (iPad)

    Companies have the option to either lease a Feedbackly terminal at a competitive rate or use its own iPad and download the free Feedbackly app, and set up their own terminal.  If you wish to use your ...

  • Link / QR

    If you do not want to implement any coding, you may opt for a simple link/QR code for you to share freely. When a user clicks on your link or code, it will take them directly to your survey. When crea...

  • Website Popup

    When you publish your survey to a ‘Website Plugin’ channel, you have the option to set specific triggering conditions. This means that the popup will only appear once specific variables have been met....