Start a conversation

Feedbackly Terminal app

Everything related to the troubleshoot of the Feedbackly application

  • Trouble with the Feedbackly iPad App

    From time to time, you may encounter issues with the Feedbackly app. The most common issues are usually resolved by rebooting your iPad. To reboot an iPad:  1. Press and hold the lock button until you...

  • My iPad/terminal asks for activation and WIFI

    This is a temporary issue that can be solved by connecting the iPad to WiFi (or creating a local WiFi hotspot on a mobile device). After creating a hotspot: 1. Select the WiFi on the Feedbackly iPad a...

  • My survey does not work on my iPad and the app keeps loading the page, what do I do?

    First make sure by logging in to the Dashboard that you have published a survey to your iPad.  You can check this quickly by going to the Touchpoints tab from the left hand side panel. Then select Fee...

  • I'm not able to exit the survey / get back to the homescreen

    The terminal is usually not locked if it is in a supervised area such as: Check-out counter In a one-to-one staff and customer situation The terminal is usually locked in situations where you would wa...

  • Terminal not charging

    Press the home button on the tablet (using a paper clip if using a Feedbackly terminal stand) to confirm that the screen simply is not in sleep mode. If the screen continues to be completely dark and ...

  • Reloading the survey

    If the survey is stuck or unresponsive, try to reload it by quickly pressing 4 times in the upper left corner of the iPad. In the pop-up window press reload. This can help if the screen is: Blank/ whi...